Thank you for looking through our website and considering booking with us. We very much value your custom and will do our upmost to be as flexible as possible in this time of uncertainty. Fundamental to the operation of Emmaus Adventure is the safety of our customers, team and the wider community we interact with through our operation. We are following the latest Covid-19 guidelines and advice that is available, which includes, government and sporting bodies. The ‘We’re Good To Go’ accreditation is evidence that we are following the best possible processes.
Following the latest guidance, we are limiting bookings to 2 households with a maximum number of 6 participants (excluding Emmaus Adventure team members). However, if restrictions are eased and it is safe to do so, we may open up more spaces on our activities. Most of our bookings require 3 participants for the activity to run. If you are a group made up from 2 households with 3 or more people and want to book together, do consider emailing us to create a private booking rather than using the website booking system.
Due to the current uncertainty in making plans, if you do book with us, you can make a fully refunded cancellation or postponement, up to 35 days before the activity starts. However If you cancel your booking within 35 days of the start of the activity then it may not be possible to postpone your place, therefore trip payments may be forfeited. However we will do our upmost to avoid this scenario and aim to meet your needs.
In some cases, we may be in touch with you to say your booking cannot be confirmed due to potential upcoming changes in restrictions that would impact your booked activity. If this is the case then you will have, at least two, of the following options:
– Hold the booking until we can confirm the activity can go ahead (full refund if not).
– Postponing your booked activity to a future date.
– Full refund.
As always it is important that you have adequate insurance that covers your specific needs, including any known medical conditions, travel or activities you plan to do. Please check the details of any policy around travel disruption including delays or cancellations as policies do vary.
Once again, thank you for considering booking with us. Above all, we want to help as many people as possible to enjoy adventures in a safe and enjoyable environment. As developments occur we will update this notice and be in touch with existing customers that have already booked activities.